Refund policy

Returns/Exchanges/ Sale Items

We accept returns within 30 days of your delivery. You have the option to return your items for an exchange, store credit, or refund. Items must be in their original condition and are subject to denial if they do not meet our standards. The original shipping cost is not subject to refunds.  

Please allow up to 7 business days for your return to be processed once it reaches our warehouse. If we cannot accommodate your exchange request due to depleted inventory, you will automatically be refunded as we cannot send the original item back to you. If a purchase was made with part gift card, part credit card, the refund will automatically go to the gift card first. When it comes to refunds, they are typically instantaneous but, depending on your banking institution, it can take up to 10 business days to fully process. 

Note, all final sale items are ineligible for a return of any kind (refund, exchange, store credit), this includes sale items.

To start a return, you can contact us at support@taglinecollective.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please Note* If you are opting for a refund, you will be subject to a $7 return shipping/restocking fee, which will be deducted from your refund. This fee will be waived if "exchange" or "store credit" is chosen. 

What if I order an item on pre-order?  

Some of our most popular products have had so much demand that we now have them available for preorder. We do this to prevent sellouts. All of the products listed as pre-order will be marked in their description as a pre-order and will have their specific shipment timelines listed in the product description of the products.  

Gift Card Sales 
 
Please note that all gift card sales are final.